FAQ
What is OneRail? Does OneRail work for my store? OneRail is an Orlando-based omnichannel fulfillment solution providing shippers across all verticals wi...
Tue, Apr 11, 2023 at 2:59 PM
What qualifies for same day delivery? Orders that are less than 75 miles from store to customer Items that are less than 50 lbs individually
Tue, Apr 11, 2023 at 3:00 PM
Will the OneRail app work if I have multiple locations? Currently our only available subscription is for one location but multi-location subscriptions will...
Tue, Apr 11, 2023 at 3:01 PM
Can I adjust delivery pricing for my customers? Yes! You can select one of 4 options for your customers directly from the app – Free Delivery, Flat Rate...
Tue, Apr 11, 2023 at 3:02 PM
How do I verify who is picking up the order? Once the merchant dispatches an order for pick-up, the merchant can track the driver within the app via the...
Tue, Apr 11, 2023 at 3:04 PM
What happens when a customer orders something after my store is closed? The merchant chooses when to dispatch orders for delivery within the app. Since ope...
Tue, Apr 11, 2023 at 3:04 PM
How do I pay for deliveries? Payment and billings can be accessed via the "Billings Page" within the app and detailed instructions can be found h...
Tue, Apr 11, 2023 at 3:05 PM
Can I choose which items are offered for same day delivery? Items must first qualify for same day delivery by being less than 75 miles from store to custom...
Tue, Apr 11, 2023 at 3:05 PM
How do I update a customer name/address? Contact OneRail Support for changes and edits to customer information, addresses and delivery instructions. 2...
Tue, Apr 11, 2023 at 3:06 PM
How can I update my store information? Use the updated store location address to create an order. If the address does not match the address on file, a new ...
Tue, Apr 11, 2023 at 3:06 PM